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Detailed description of goods and/or services
Chart Studio is a business in the publishing industry that markets a range of childrens educational books, posters and toys.
Delivery policy
Subject to availability and receipt of payment, requests will be processed within 1 business day and delivery confirmed by way of signed proof of delivery and invoice. Costs of courier and delivery services are as quoted per individual transaction. There are no standard rates.
Return and Refunds policy
The provision of goods and services by Chart Studio is subject to availability. In cases of unavailability, Chart Studio will refund the client in full within 30 days. Cancellation of confirmed orders for goods and services by the client will attract a 25% administration fee if notice of cancellation is received 14 days or more prior to delivery. Cancellation of confirmed orders for goods and services by the client will attract a 50% administration fee if notice of cancellation is received 8 days or less than 14 days prior to delivery. Where cancellation of confirmed orders for goods and services by the client occurs within 7 days of scheduled delivery or supply there will be no refund. All goods purchased on behalf of clients are guaranteed and/or warranted by the original supplier and not by Chart Studio. Chart Studio undertakes to negotiate with the supplier on the client’s behalf but does not guarantee any particular outcome.
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